How to Use Screen Capture for Technical Support?

This guide is about how to use screen capture for technical support with the best screen recorder.

If you are new to the software and not familiar with computer technology, do you know how to clearly present your troubles to tech support? If you are technical support, do you know how to help users solve their problems in the fastest and most efficient way? The best answer to both of the questions is to use screen capture. You can use a screen recorder to make an error report video or a tech support video. This method can help you save time and solve many problems such as language barriers and vague expressions. In this tutorial, we will show you why we use screen capture for technical support and how to make a video for tech support. This guide will help you out when you encounter a complex technical problem one day.

What you can learn from here:

Why Use Screen Capture for Technical Support?

Best Screen Recorder for Technical Support

How to Use Screen Capture for Tech Support with a Screen Recorder?

Why Use Screen Capture for Technical Support?

Compared with text, pictures, and voice, video is the most direct and effective way of presentation. Here are several reasons for using screen capture.

Avoiding language barriers

If you are in an international company and provide technical support services to users of different languages and cultures, the language barrier can be a challenge. It is much easier and more effective to create a video than to use translation software.

Complete and clear presentation

If you are a user who is experiencing technical difficulties, record the problems you encounter on your computer and send them directly to technical support. They will be able to identify your problem faster and more clearly and provide you with help. Because you may not be able to accurately and completely describe the problem you are having if it is complex. If you are technical support, instead of typing large text steps to the user, you can record a How-to guide video. Because not every user can understand the unfamiliar terminology.

Save time for each other

Usually, users have already done a lot of trying on their own before asking for help from technical support. And technical support needs to help multiple customers every day. Screen capture can help both parties save time and effort. You don’t need to type a lot of text and communicate repeatedly by email.

Best Screen Recorder for Technical Support

We have shown you why we use screen capture for tech support. It’s time to get the best screen recorder for technical support. RecMaster is one of the most easy-to-use screen recorders and is suitable for technical support. It allows you to record your computer screen with system sound, microphone sound, and webcam simultaneously or separately. You can also do multi-screen recording, add some annotations, set cursor effects, and show real-time keystrokes by using this screen recording software.

Key features of the screen recorder app:

Record screen, system sound, microphone, and webcam simultaneously or separately
Support for multi-screen recording
Add annotations such as text, number, arrow, and more
Highlight cursor and add click effects
Show real-time keystrokes while recording
A built-in video editor to edit recorded videos

How to Use Screen Capture for Tech Support with a Screen Recorder?

When you get this amazing screen video recorder, just follow the guide to learn how to use the screen recorder to make a video for tech support on Windows.

Step 1: Launch it and choose a recording mode

When you download and install RecMaster successfully, launch it. You will find 7 different recording modes on the main interface. The Full-Screen mode enables you to capture your entire desktop. The Custom Area mode allows you to record any part of your computer screen. Jump to know more about other recording modes in RecMaster.

Step 2: Confirm the recording settings

By using the Full-Screen more of the video capture software, you can record the system sound, microphone sound, and webcam at the same time. When you are making a video for technical support, it might be better to accompany it with your narration.

Step 3: Start to use capture your screen for technical support

The next step is to start the recording. You can press the big red REC button or type on the Alt key + 1 to start. The recording will start after a three-second countdown. During the capturing, you can pause it by hitting the Pause button or typing on the Alt key + 1. When you want to stop the recording, you can press the Alt key + 2 or hit the Stop button.

Step 4: Edit and share the recorded video

The recorded video for tech support will be saved in the recording list automatically. In the list, you can rewatch, edit, and share the video. If you want your video to be easier to understand, you can use the RecMaster built-in editing tool. It allows you to do some basic editings such as cut, trim, add subtitles, and remove the logo.

Tips on creating a video of technical support

You should already know how to use screen capture for technical support with the best screen recording software. This powerful software has many advanced features waiting for you to explore. Below are several tips to help you make a technical support video.

PaintBrush toolbar

If you want to add some annotations while recording, you can press the Alt key + h to pop up the PaintBrush toolbar. It allows you to brush, add highlights, text, numbers, rectangles, circles, lines, arrows, and so on. These annotations will make your video more perfect and user-friendly. You can highlight or circle key locations and label each step with a number.

Show real-time keystrokes

If you need to show your real-time keystrokes in the video, RecMaster also helps. Just go to Menu>> Settings>> Keyboard, and set it to show keystrokes. Keystrokes will be displayed in the bottom left corner of your desktop and will disappear after a few seconds of each keystroke, without blocking your desktop.

Multi-screen recording

If you have multiple displays to record, you can choose the Custom Area mode for multi-screen recording. First, you need to choose Custom Area mode and then draw and drag to create an area to include all monitors. Then, start the recording by clicking on the REC button. Note that the multiple monitors must be arranged in the same line, in a square or rectangle shape for a normal screen recording. If not, RecMaster won’t record correctly.

The end

In this guide, we have shown you why we use screen capture for technical support and how to use the best screen recorder RecMaster to make a video. Making a video for technical support is a great choice. It helps users and technical support to save time, overcome language barriers, and make a clearer presentation of problems and solutions. Now, let’s get this screen capture software to have a try!

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